William Rockwood
306 W. 7th St., Apt 4
Traverse City, MI 49684
(231) 668-4428
http://w.rockwood.us/

Education

Northwestern Michigan College, Traverse City, MI. 1989 to 1991.
Major in English Literature, Creative Writing, studies included Broadcast Arts.

Relevant Experience

Traverse Area District Library, Traverse City MI.
Network Specialist, Aug. 2007 to Present.
- Perform network troubleshooting to isolate and diagnose common network problems.
- Upgrade network hardware and software components as required.
- Install, upgrade, and configure network printing, directory structure, rights, security, and software on file servers.
- Provide users with network technical support.
- Respond to the needs and questions of users concerning their access to resources on networks.
- Diagnose and resolve common personal computer problems.
- Maintain the integrity of network data, including backing up the systems.
- Maintain and educate staff on the use of Intranet web pages and internet.

Traverse Bay Computers, Traverse City MI.
Owner, Sysadmin, Technician, Oct. 2005 to Aug. 2007.
- Perform on-site and in-shop maintenance on home and business PCs.
- Maintain and utilize linux systems for web, mail, dns and database servers.
- Develop, implement and maintain client websites.
- Design and install indoor and outdoor wireless mesh (802.11x) networks.
- Provide general consulting for a variety of computing-related projects and issues.

Self-employed
UNIX Systems Consulting/Maintenance, Apr., 2004 to Sep. 2005
- Installation of sendmail, apache, php, perl, mysql on Linux and Solaris systems.
- Provide consulting services to companies interested in expanding their existing systems.

XO Communications, Chicago IL.
Sr. System Administrator, Feb., 2001 to Apr., 2004.
- Develop system improvements on Sun Sparc/Solaris platform.
- Troubleshoot and resolve customer issues relating to mailbox, webspace, customer server reboots. Keep tickets updated.
- Projects included internal information distribution systems (intranet), MRTG, rrdtool, IP management and provisioning, DNS, Sendmail, RADIUS/AAA/CiscoSecure authentication servers.
- Assist colocation customers with unique needs.
- Draft process documentation for all aspects of datacenter operations.
- Resolve tickets.

Concentric Network Corporation / XO Communications, Chicago IL.
System Administrator, Aug., 2000 to Feb., 2001.
- Maintain primarily-Solaris servers in the Chicago datacenter.
- Responsible for general maintenance and troubleshooting customer issues with mail, dns, web and authentication servers.
- Assist customers with hardware installation, colocation facilities space maintenance and management.
- Cat5/6, coaxial and fiber-optic cable installation.

CoreComm Internet Group, Chicago IL.
Systems Development Supervisor, Dec., 1999 to Aug., 2000.
- Plan and implement system and network upgrades.
- Develop new interfaces to legacy systems.
- Improve network performance, filter DoS attacks.
- Administration of RADIUS and IRC servers.

MegsINet, Inc / CoreComm Internet Group, Chicago, IL.
Network Analyst, Feb., 1999 to Dec., 1999.
- Basic NOC duties including administration of RADIUS servers, web-based network utility design, MRTG.
- Configuring and troubleshooting Cisco switches and routers and Ascend access products (Max, TNT).
- Field installation and maintenance at off-site Points of Presence throughout the country.

Computing Engineers, Inc., dba WorldWide Access / Verio, Inc., Chicago, IL.
Technical Support Representative, May, 1997 to Sept., 1998.
- Provided telephone, e-mail and usenet-based technical support to customers.
- Extra duties included Modem upgrades, IRC Administration, DNS and Mail Aliasing, HTML and Beginner Internet Instruction and HTTPD/Apache Administration.

Additional Information

Operating Systems: MacOS 7+, Solaris 2.5.1+, FreeBSD, BSD/OS, Linux (RedHat, Fedora, Debian, SuSE, Ubuntu and others), Windows 98/ME/NT/2k3/XP/Vista, Cisco IOS (11.x, 12.x), JunOS, Network Appliance/OnTAP.

Proficient with the vi text editor, regular expressions, bash/ksh, PGP/encryption, BIND 8/9, Apache, Sendmail, Qmail, Postfix, Solaris installation and security, Cisco access-lists and DoS tracking, desktop and server hardware, ircd administration, php, perl, CGI, DBI, Mysql, postgres, OpenSSH, GNUplot, GraphViz, MRTG, rrdtool, cricket, RADIUS, Xwindows, vBulletin, phpBB and Simple Machines forum software, Various content management systems, reading HOWTO, README and INSTALL files.

Computing since 1982, online since 1991.